Job title
Port Services Engineer 技术服务工程师-大连
Purpose
To sell and promote Wilhelmsen Ships Service Network, Products, Services and Concepts in a professional way in ports and terminals and to satisfy the immediate needs of our customers in the port, always making the customers aware of ongoing campaigns and providing technical support, carry out inspections and tests on shipboard systems and equipment across the various marine solution areas within the WSS portfolio, and product demonstrations, as required or identified as necessary.
以专业的方式销售和推广Wilhelmsen Ships Service（WSS）的全球网络、产品、服务及解决方案。在港口和码头满足客户的即时需求，持续向客户介绍正在进行的市场推广活动，并根据需要提供技术支持、开展船舶系统及设备的检验和测试（涵盖WSS海事解决方案产品组合的各个领域），以及产品演示等工作。
Interrelations
The position reports to the Area Port Service Engineer Manager.
Formal authorities
Main responsibilities
• Continuously promote WSS products and services to current and potential customers by use of campaign or other material and tools
持续利用市场推广活动及相关工具，向现有及潜在客户推广WSS产品和服务。
• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks Repair Yards and Ship’s Agents to identify opportunities and obtain information concerning Charterers, vessel arrival times, names of the Captain, Superintendents and other senior members of the crew, to communicate with them before or on arrival and provide them *** class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier
主动与港口、码头、干船坞维修厂及船舶代理保持持续联系，发掘业务机会，并获取有关租船方、船舶到港时间、船长、机务主管（Superintendent）及其他高级船员的信息，以便在船舶抵港前或抵港时与其沟通并提供优质服务，确保客户的订单和询价优先交给WSS，而非其他本地供应商。
• Visit vessels upon request for specific services, assist vessel’s crew for port deliveries where applicable
根据客户需求登船提供特定服务，并在适用情况下协助船员完成港***付工作。
• Visit vessels according to the prioritised customer category and highest global business value and sales potential
根据客户优先级、全球业务价值及销售潜力，对船舶进行拜访。
• Report back the vessel visit outcome in relevant systems and according to processes
按照相关流程要求，在系统中记录并反馈船舶拜访结果。
• To possess the required and defined technical competencies that is agreed with the Area Port Service Engineer Manager, and thus able to promote all Solutions and carry out defined services and inspections/installations
具备与区域港口服务工程师经理共同确认的技术能力要求，能够推广所有解决方案，并执行规定的服务、检查及安装工作。
• Complete and issue relevant documentation after every visit/service on board
每次登轮服务后，完成并出具相关文件和报告。
• Ensure that the customers experience the port service interaction as professional, valuable, and pleasant
确保客户在港口服务过程中获得专业、有价值且愉快的服务体验。
• Obtain customer feedback concerning any matters affecting customer satisfaction and report back in Salesforce, included reporting of any customer complain if necessary
收集客户关于满意度的反馈，并在Salesforce系统中进行记录；如有必要，及时反馈客户投诉。
• Report back to Area Port Service Engineer Manager on competitor activities in the Port
向区域港口服务工程师经理汇报港口内竞争对手的动态和活动情况。
• Support customer and sales force when vessels will be sold / bought (cylinder count, new orders, additional product/services needed)
在船舶买卖过程中，为客户和销售团队提供支持（如气缸数量统计、新订单确认及额外产品/服务需求评估等）。
Qualifications
Mandatory requirements
• Medium vocational technical or marine training
具有中等职业技术教育或海事相关专业培训背景。
• Minimum 5 years of experience in the marine industry
拥有至少5年海事行业工作经验。
• Versatile and adaptable to varied working conditions
能够适应不同的工作环境和工作条件。
• Good Physical Condition
身体健康，能够胜任现场工作。
• Very good command of the English language (spoken and written)
具备良好的英语听说读写能力。
• Computer literate
熟练使用计算机办公软件。
• Ability to communicate effectively within a multinational environment
能够在跨国、多元文化环境中进行有效沟通。
• Ability to manage and motivate own and externally employed service personnel
具备管理和激励自有及外部服务人员的能力。
• Ability to work under pressure
能够在压力下工作。
• Ability to work on own initiative
具有主动开展工作的能力。
• Ability to work independently as well as in a team
能够独立工作，同时具备团队合作精神。
• Ability to co-operate across organization lines internally and towards customers
能够跨部门协作，并与客户保持良好的合作关系。
• Systematic and accurate nature
工作有条理、细致严谨。
• Service oriented and safety minded approach
以客户服务为导向，并具备较强的安全意识。
