Summary/Objective
The Business Line Manager will be responsible for overseeing a diverse team across various departments, including a commercial team made up of inside proposal managers and outside business development managers, as well as an operations team comprising of an operations manager, field services, technical support, and workshop operations. This role requires a dynamic leader with proven people management skills along with commercial and operational acumen.
The Regional Business Manager will have full P&L responsibility for the region, ensuring financial targets and objectives are met. This will involve strategic planning, budget management, and cost control. The successful candidate will be expected to drive growth, profitability, and operational excellence throughout the region by developing and implementing effective business strategies and practices. The role requires strong leadership abilities with a focus on team development, performance management, and fostering a positive and productive work environment.
In addition, the Regional Business Manager will be responsible for maintaining high customer satisfaction levels, ensuring the team delivers quality and timely services. This role demands a solution‐driven professional with excellent communication skills, capable of building strong relationships with clients, stakeholders, and team members.
This is a demanding yet rewarding role that will provide the successful candidate with an opportunity to influence and drive business success in a dynamic and competitive environment. The ideal candidate should have a proven track record in managing commercial and operational teams, with a strong understanding of P&L management, strategic planning, and execution, as well as customer service excellence.
The Regional Business Manager role offers the opportunity for career advancement and personal growth for leaders eager to make their mark and contribute to the overall success and growth of the organization. If you are an experienced manager with a passion for leading diverse teams and driving business success, this role could be the perfect fit for you.
Essential Functions/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategic Planning and Execution: The Business Line Manager (BLM) is responsible for developing and implementing the regional business strategy, setting objectives, and creating action plans to achieve these goals in line with the overall NCS strategy
Profit and Loss (P&L) Management: Holds full P&L responsibilities, which includes monitoring financial performance, managing costs, and identifying opportunities for improving profitability.
Revenue Growth and Profitability: Tasked with driving revenue growth and increasing profitability by identifying and capitalizing on new business opportunities, expanding the customer base, and increasing sales volume.
Market Analysis: Conduct regular market analysis to understand competitive landscape, customer needs, and market trends to make informed business decisions and develop effective strategies.
Pricing Strategy: Responsible for ensuring pricing is market‐based and competitive, while also maximizing profitability goals.
Team Leadership: Provide leadership to the regional sales and operations teams, setting targets, and ensuring team members have the resources and support necessary to achieve their goals.
Sales Management: Oversee both inside and outside sales activities, working closely with the Regional Sales Manager to drive sales performance.
Operations Management: Responsible for overseeing operations, working with the Operations Manager to ensure efficiency in field service, technical support, and workshop operations.
Customer Relationship Management: Foster the development and maintenance of strong relationships with key customers to ensure customer satisfaction and loyalty.
Performance Monitoring: Monitor and report on regional performance, utilizing key performance indicators (KPIs) to track progress against objectives.
Talent Development: Responsible for the development and performance of the regional team, providing coaching, feedback, and training to develop skills and enhance performance.
Compliance: Ensure all business operations and activities comply with relevant laws, regulations, and company policies.
Foster a culture where delivering world class customer service is understood to be the core value along with Nikkiso’s additional values of Interaction, Dependability, Innovation, and Safety
Other duties as assigned.
Competencies
Strategic Planning Skills: The ability to develop and implement strategic plans to ensure the growth and success of the business within the region.
Leadership and Management Skills: The ability to lead, motivate, and manage a team effectively to achieve business objectives.
Financial Acumen: Knowledge and understanding of financial management principles and the ability to make sound financial decisions.
Business Development Skills: The ability to identify new business opportunities and partnerships within the region to drive business growth.
Negotiation Skills: Proficiency in negotiating business deals and contracts to the advantage of the company.
Sales and Marketing Knowledge: Understanding of sales and marketing principles and strategies relevant to the region.
Problem‐Solving Skills: The ability to identify and solve problems that may impact the business's performance.
Communication Skills: Excellent verbal and written communication skills for effective interaction with different stakeholders, including presentation skills. Must have professional command of English language.
People Management Skills: The ability to manage and develop people within the team, including performance management and talent development.
Customer Service Orientation: Knowledge of customer service principles and the ability to implement these to ensure customer satisfaction.
Data Analysis Skills: The ability to analyze and interpret data to make informed business decisions.
Knowledge of the Region: Detailed understanding of the regional market, including competitor activities, customer needs, and market trends.
Education
Minimum of a bachelor’s degree in business administration, management, or a related field from an accredited institution.
Advanced degree such as a master’s in business administration (MBA) is highly desirable.
Specialized coursework in areas such as project management, marketing, or finance is also advantageous.
Experience
A minimum of 5 years of management experience in a related field. The candidate should have demonstrated leadership skills, a proven track record of managing a team, and the ability to inspire and motivate. Previous experience in overseeing a business unit or a significant department within a larger organization will be highly regarded.
Extensive experience in sales, marketing, or related field with a comprehensive understanding of business development strategies. Demonstrable experience in designing and implementing strategic business plans.
Strong understanding of market dynamics and customer relationship management. Previous experience in identifying new market opportunities and defining strategies to target them effectively.
Strong negotiation skills with a knack for closing business deals. Prior experience in dealing with high‐level negotiations and managing vendor relationships would be an advantage.
Excellent interpersonal and communication skills with a proven ability to build and maintain strong professional relationships. Previous experience in working in a multi‐cultural environment and managing remote teams would be a plus.
Proficiency in business software, including Microsoft Office suite and CRM systems. Prior experience in using business intelligence tools for data analysis would be highly desirable.
Extensive experience in the relevant industry and a good understanding of regional laws and regulations.
Willingness to travel as needed for client meetings, team management, and other business‐ related tasks.
Physical Demands
Stand, walk, sit, talk, hear, type, and write.
Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.
Use standard office equipment such as computers, smart phones, printers, photocopiers, etc.
Lift files and open desk drawers and filing cabinets.
Safety
Complete safety training requirements.
Participate in other training as directed by the company or manager.
Wear Nikkiso approved PPE as needed.
Ensure all safety requirements and PPE requirements are enforced with staff.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
